Faulty Product Return Request Form

Meridian will accept products back only from our authorised distribution network. In order to request authorisation, please complete this form and click on “Submit” below.

  • We will review the details provided and, where appropriate, issue you with a returns reference number, the returns address and other relevant information. We also may be able to provide you with the means to offer your customer a trade-in for an alternative product.
  • We reserve the right to refuse receipt of any products returned without prior agreement.
  • For a full list of earlier products that we repair, visit here.
  • Further details concerning our repair return process can be found here.
Customer Details

All fields are marked with an asterisk (*) are mandatory.

Product Details
Fault Description
    
Warranty
    

Under Warranty

To make a claim under warranty you may be asked to show proof-of-purchase by providing a copy of the original dated sales receipt. If proof-of-purchase cannot be provided in such cases, the product will be assumed to be out of warranty.

Out of Warranty

All non-warranty work is subject to our minimum charge of one hour’s labour plus any applicable shipping charges.

Agreement

To minimise the time taken for the repair process, you can give us an upper price limit that you are willing to pay for the repair. If our estimated price for the repair falls below this limit, we will proceed with the work without further delay. In the absence of such a prior agreement, or if our estimate exceeds your limit, we will provide the estimate for your consideration.

On acceptance of an estimate, we will proceed with the work. If you decide that you do not want to proceed with the repair, our minimum charges will apply and, subject to payment, the item will be returned unrepaired.


 If the product(s) is not returned in its original packaging, Meridian reserves the right to use and bill for factory packaging for the return of the unit.